Refund policy

Pre-orders are for a specific collection date at Dutch Door, 454 Joo Chiat Road, Singapore 427667 (Saturdays and Sundays, 12pm-3pm).

Change of date: Email dutchdoorsg@gmail.com at least 48 hours before your collection date and we'll move you to another available date for the same drink, subject to availability.

Cancellations and refunds: Cancel at least 48 hours before your collection date for a full refund to your original payment method. Within 48 hours of your date we can't offer a refund, as every drink is prepped fresh for the day.

No-shows: Drinks not collected by 3pm on your collection date are forfeited and aren't refundable.

Something wrong with your drink? Tell the team on the day and we'll make it right.

If we have to cancel a service (weather, supply or anything else on our side), you'll get a full refund or a new date, your choice.